IDC Report
Transforming the Store: Results of the 2022 Global Retail Operating Model Survey
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Transforming the Store: Results of the 2022 Global Retail Operating Model Survey
This perspective reviews important findings from IDC's 2022 Global Retail Operating Models Survey of 800 retailers worldwide, which provides deep insight into how retailers are digitally transforming their business, specifically transforming store operations, to improve performance.
The report shines a light on the top innovation areas retailers are focusing on today. Areas that include insights into the shopping experience, automating store processes, and blending the in-store experience with the convenience of online shopping to raise the level of personalization and value to the customer upon entering the store.
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