Gartner: Hype Cycle for Digital Care Delivery Including Telemedicine and Virtual Care, 2020

Report Summary

Digital Care Delivery (DCD) is transforming the healthcare industry. Initially implemented as a response to COVID-19, DCD is now accelerating in terms of scope and scale of adoption with various digitally-enabled models of care supported by technology innovations. CIOs are challenged in keeping pace with technology innovations that are evolving at a fervent pace. 

In this comprehensive report, Gartner outlines the digital innovations that are optimizing and transforming healthcare delivery capabilities for healthcare providers. Gartner’s DCD “Hype Cycle” addresses various technologies to illustrate where they are positioned across time along various innovation dimensions. By understanding this alignment, healthcare provider CIOs can better adjust their strategic approach to better gauge and select those technologies required to fulfill their organization’s DCD vision and roadmap.

In addition, the report outlines a Priority Matrix that maps the benefit of a specific innovation to its time to maturity in order to identify the value associated with a particular innovation and to identify when that innovation is mature enough to deliver that value at a manageable risk.

Gartner, Hype Cycle for Digital Care Delivery Including Telemedicine and Virtual Care, 2020, Sharon Hakkennes, Laura Craft, Mike Jones, 10 August 2020
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